frequently asked questions
The most convenient way for you to book is online via the AMS Connect app or the website. Alternatively, if you wish to call reception on (08) 9286 9900, please have your Medicare card and credit card handy. The practice will endeavour to book you in with your regular GP for continuity of care. If your regular doctor is unavailable, other GPs in the practice can access your electronic record to provide you with quality care.
New patients will be booked in with a nurse prior to seeing a doctor. Please book an appointment for the appropriate length of time. 15 minutes is a standard appointment length, while 30 minutes is required for issues which are more complex, such as skin checks, mental health care plans and chronic diseases.
24 hours prior to your appointment you will be sent a confirmation SMS. Please reply yes/no to avoid incurring a missed appointment fee for holding an appointment where it is needed for another patient.
'On the day' bookings are reserved specifically for 'urgent' medical consults on the day. These are not for script or referral renewal consults. Alternatively, refer to ‘After Hours Care.’
In an emergency only, please call 000 for an ambulance.
The practice is open Saturday mornings 9am-1pm. When the practice is closed, WA Deputising Medical Service covers the practice for conditions requiring a doctor. Please contact WADMS on (08) 9321 9133 for a home visit.
Alternatively, contact Health Direct for advice on 1800 022 222 or visit www.healthdirect.com.au
Azure Medical is a privately billing practice and requires payment at the time of consultation. It is not a Bulk-Billing practice. Payments may be 'tokenised' through our website at the time of booking online. Please consult our ‘Pricing’ page for a list of current fees. Fees will be advised beforehand if you require a procedure or another type of appointment.
All Workers Compensation consultations are required to be paid at the time of consultation. If a claim number is presented on the day of service, the receipt of payment will be forwarded to your insurer.
Azure Medical welcomes new patients. Register via AMS Connect app, or download a New Patient Registration form <link> and bring the completed form with you to your appointment. Please DO NOT email the form as this is a personal security risk to yourself. Our friendly reception team are always on hand to help answer any enquiries on (08) 9286 9900. If you’d like an appointment, please refer to 'Making an appointment' above.
If you are transferring to Azure Medical, please complete Azure Medical's request form and the reception team will email it securely to your current practice to action. (Please note: all patients 18 yrs and over will need a separate form.
If you are transferring from Azure Medical to a more convenient practice, please request that your new practice indicates their Practice Management Software system on the form, so we are able to maintain the security of your records to a new GP without delay.
Azure Medical is based on the first floor of the Cottesloe Central Shopping Centre. There is plenty of parking on the top deck, with 2 ACROD bays available and a ramp into the building's first floor. There is a lift and escalator to the shops on the ground floor. The practice is suitable for wheelchairs and prams. It also has toilet amenities for the disabled and baby changing facilities.
There is a pathology collection centre onsite, staffed by phlebotomists. It is open 7.30am - 2.30pm on weekdays, and 9am -12pm on Saturdays. Outside these hours, please drop samples off at reception. They will be picked up by a courier throughout the day.
Ideally, patients are requested to book an in-person medicine review for repeat prescriptions. However, Azure Medical realises that this is not always practical. At your doctor's discretion, REPEAT prescriptions can be applied for via the website, AMS Connect app or by calling reception on (08) 9286 9900. There is a $30 fee for this service, and it will take 2-3 days depending upon your doctor's availability onsite.
Referrals for an existing condition that has been discussed with your doctor at Azure Medical can be applied for via the website, AMS Connect app or by calling reception on (08) 9286 9900. There is a $30 fee for this service, and it will take 2-3 days depending upon your doctor's availability onsite.
Due to confidentiality and security, results are not given over the phone. You will be notified by SMS if your GP would like to discuss your results with you in person, when they have received the outcomes from all the tests. Appointments to review ‘non-urgent’ test results are encouraged to be actioned within 2 weeks. You will be contacted 3 times by SMS and sent a reminder letter during this period. It is your personal responsibility to follow up on making an appointment for test results. Results of medically 'urgent' tests are communicated by the clinical team.
Medical certificates are only issued in conjunction with an appointment with a GP. They cannot be backdated. Please contact the reception on (08) 9286 9900 if you require a telehealth consult on the day.
Wellness is better than illness. Azure Medical sends out regular reminders for important health checks by SMS or mail. Information is displayed on our waiting room screens regarding preventative measures. Azure Medical’s monthly electronic newsletter and social media content covers topics for self-care and health education.
Unless encrypted, email is not secure so please take care in divulging personal details. This practice uses Citrix software encryption for outgoing correspondence to ensure that your details remain safe. Please ask reception to talk you through the brief set-up process for your peace of mind.
Primarily English, although some clinicians speak Mandarin, Cantonese, Malay, French, Tagalog and Portuguese. If you require a translation service, please inform reception of the language spoken so we are able to arrange an interpreter.
If you are deaf or have a hearing or speech impairment, please let us know so we can assist and contact the National Relay Service.
GPs at Azure Medical are very busy caring for patients during the day and therefore unable to take calls. However, please leave a detailed message with reception to be forwarded onto your GP or email reception at: email@example.com . Unless it’s urgent in nature, Azure Medical endeavours to respond within 2 business days.
To keep the community informed, monthly updates are sent via electronic newsletters, along with posts on social media, blogs on our website and information on our internal TV screen. If you are not on our mailing list and would like to join, please pass your request to the reception team.
Azure Medical appreciates constructive feedback as we continually evolve to improve our care to the community. If you have a suggestion or complaint, please email reception at firstname.lastname@example.org who will pass it on to the relevant personnel, or call on (08) 9286 9900 to speak with a senior receptionist or manager. If we are unable to address your concern satisfactorily, please contact the Health & Disability Services Complaints Office (HaDSCO, Phone: (08) 6551 7600, Email: email@example.com, Web: www.hadsco.wa.gov.au).
We are listening! Recent improvements include:
- Online appointment bookings for medical and cosmetic appointments
- Telehealth (video and phone) appointments with all GPs
- ‘Tokenised’ payments
- Citrix software for encryption, to keep your personal details secure whilst corresponding with the practice
- Enabling e-prescriptions and repeat requests online
- Responsive actioning of enquiries
- Upgrading the website.