frequently asked questions
The most convenient way for you to book is online via the AMS Connect app or the website. Alternatively, if you wish to call reception on (08) 9286 9900, please have your Medicare card and credit card handy. The practice will endeavour to book you in with your regular GP for continuity of care. If your regular doctor is unavailable, other GPs in the practice can access your electronic record to provide you with quality care.
New patients will be booked in with a nurse prior to seeing a doctor. Please book an appointment for the appropriate length of time. 15 minutes is a standard appointment length, while 30 minutes is required for issues which are more complex, such as skin checks, mental health care plans and chronic diseases.
24 hours prior to your appointment you will be sent a confirmation SMS. Please reply yes/no to avoid incurring a missed appointment fee for holding an appointment where it is needed for another patient.
'On the day' bookings are reserved specifically for 'urgent' medical consults on the day. These are not for script or referral renewal consults. Alternatively, refer to ‘After Hours Care.’
In an emergency only, please call 000 for an ambulance.
The practice is open weekdays until 6pm and Saturday mornings 8.30am-1pm.
When the practice is closed, please contact Night Doctor on 1300644483 or Health Direct for advice on 1800 022 222 or via www.healthdirect.com.au
Azure Medical is a privately billing practice and requires payment at the time of consultation. It is not a Bulk-Billing practice. Payments may be 'tokenised' through our website at the time of booking online. Please consult our ‘Pricing’ page for a list of current fees. Fees will be advised beforehand if you require a procedure or another type of appointment.
All Workers Compensation consultations are required to be paid at the time of consultation. If a claim number is presented on the day of service, the receipt of payment will be forwarded to your insurer.
Azure Medical welcomes new patients. Register via AMS Connect app, or download a New Patient Registration form <link> and bring the completed form with you to your appointment. Please DO NOT email the form as this is a personal security risk to yourself. Our friendly reception team are always on hand to help answer any enquiries on (08) 9286 9900. If you’d like an appointment, please refer to 'Making an appointment' above.
If you are transferring to Azure Medical, please complete Azure Medical's request form and the reception team will email it securely to your current practice to action. (Please note: all patients 18 yrs and over will need a separate form.
If you are transferring from Azure Medical to a more convenient practice, please request that your new practice indicates their Practice Management Software system on the form, so we are able to maintain the security of your records to a new GP without delay.
Azure Medical is based on the first floor of the Cottesloe Central Shopping Centre. There is plenty of parking on the top deck, with 2 ACROD bays available and a ramp into the building's first floor. There is a lift and escalator to the shops on the ground floor. The practice is suitable for wheelchairs and prams. It also has toilet amenities for the disabled and baby changing facilities.
There is a pathology collection centre onsite, staffed by phlebotomists. It is open 8 am - 3 pm on weekdays and 9 am -12 pm on Saturdays. Outside these hours, please drop samples off at reception. A courier will pick them up throughout the day.
Ideally, patients are requested to book an in-person medicine review for repeat prescriptions. However, Azure Medical realises that this is not always practical. At your doctor's discretion, REPEAT prescriptions can be provided without a full consult by booking a phone consult appointment online or over the phone with our reception team.
Referrals are only issued in conjunction with an appointment with a GP. Please book a standard appointment with your GP online or via reception.
Due to confidentiality and security, results are not given over the phone. You will be notified by SMS if your GP would like to discuss your results with you in person, when they have received the outcomes from all the tests. Appointments to review ‘non-urgent’ test results are encouraged to be actioned within 2 weeks. You will be contacted 3 times by SMS and sent a reminder letter during this period. It is your personal responsibility to follow up on making an appointment for test results. Results of medically 'urgent' tests are communicated by the clinical team.
Medical certificates are only issued in conjunction with an appointment with a GP. They cannot be backdated. Please contact the reception on (08) 9286 9900 if you require a telehealth consult on the day.
Wellness is better than illness. Azure Medical sends out regular reminders for important health checks by SMS or mail. Information is displayed on our waiting room screens regarding preventative measures. Azure Medical’s monthly electronic newsletter and social media content covers topics for self-care and health education.
Unless encrypted, email is not secure so please take care in divulging personal details. This practice uses MEDIREF software encryption for outgoing correspondence to ensure that your details remain safe. Please ask reception to talk you through the brief set-up process for your peace of mind.
Your confidentiality and privacy are very important to us, so we have enabled email encryption, online bookings and online payments for your convenience. Please refer to our privacy policy for further information.
Primarily English, although some clinicians speak Mandarin, Cantonese, Malay, French and Tagalog. If you require a translation service, please inform reception of the language spoken so we are able to arrange an interpreter.
If you are deaf or have a hearing or speech impairment, please let us know so we can assist and contact the National Relay Service.
GPs at Azure Medical are very busy caring for patients during the day and therefore unable to take calls. However, please leave a detailed message with reception to be forwarded onto your GP or email reception at: reception1@azuremedical.com.au . Unless it’s urgent in nature, Azure Medical endeavours to respond within 2 business days.
To keep the community informed, monthly updates are sent via electronic newsletters, along with posts on social media, blogs on our website and information on our internal TV screen. If you are not on our mailing list and would like to join, please pass your request to the reception team.
Azure Medical appreciates constructive feedback as we continually evolve to improve our care to the community. If you have a suggestion or complaint, please email reception at reception1@azuremedical.com.au who will pass it on to the relevant personnel, or call on (08) 9286 9900 to speak with a senior receptionist or manager. If we are unable to address your concern satisfactorily, please contact the Health & Disability Services Complaints Office (HaDSCO, Phone: (08) 6551 7600, Email: mail@hadsco.wa.gov.au, Web: www.hadsco.wa.gov.au).
We are listening! Recent improvements include:
- Online appointment bookings for medical and cosmetic appointments
- Telehealth (video and phone) appointments with all GPs
- ‘Tokenised’ payments
- Mediref software for encryption, to keep your personal details secure whilst corresponding with the practice
- Enabling e-prescriptions and repeat requests online
- Responsive actioning of enquiries
- Upgrading the website.
Artificial Intelligence (AI) Use Policy
- Purpose
Azure Medical is committed to providing safe, ethical, and high-quality healthcare. We may use artificial intelligence supported tools to assist with administrative, clinical, and operational functions. This policy explains how AI may be used and the safeguards in place to protect patient care, privacy, and professional standards.
- How We Use AI
AI tools may be used to support, but not replace, clinical judgment or human decision-making. Examples of permitted uses include:
- Administrative support (e.g. appointment reminders, workflow optimisation)
- Clinical documentation support (e.g. drafting notes or summaries under clinician supervision)
- Data analysis to support population health insights or service improvement
- Patient communication support tools
All AI outputs are reviewed by appropriately qualified staff before being relied upon.
- Clinical Decision-Making
AI tools do not diagnose, prescribe, or make treatment decisions independently.
All clinical decisions are made by registered health practitioners in accordance with AHPRA standards, clinical guidelines, and professional judgment.
AI outputs are treated as supporting information only, not definitive advice.
- Patient Safety & Quality
We prioritise patient safety and quality of care. AI tools used within our practices are:
- Selected for reliability, security, and clinical relevance
- Used within defined clinical and operational boundaries
- Regularly reviewed for accuracy, appropriateness, and performance
- Privacy & Data Protection
Patient information is handled in accordance with the Privacy Act 1988, which sets out the requirements for collecting, storing, using and disclosing personal information, as outlined in our Privacy Policy.
We do not knowingly use AI tools that store, reuse, or train models on identifiable patient data without appropriate safeguards.
Where AI tools are used, reasonable steps are taken to ensure data security, confidentiality, and lawful handling. AI tools used are based in Australia. Audio files are not stored on any servers.
- Transparency
Where appropriate, we may inform patients when AI-supported tools are used as part of their care or administrative experience. Patients are encouraged to ask questions about how their information is used.
- Human Oversight & Accountability
All AI-supported activities are overseen by trained staff.
Responsibility for care remains with Azure Medical and the treating clinician.
AI tools do not replace professional accountability.
- Continuous Review
This policy and our use of AI technologies are reviewed periodically to ensure alignment with:
- Regulatory guidance
- Professional standards
- Ethical best practice
- Technological developments
- Questions or Concerns
If you have any questions about our use of AI, please contact us via the contact page on our website.