services update

Open for business in a safe, effective and responsive way.

available services during COVID-19

During the Coronavirus Pandemic our priority is to care for our patients and communities in a safe, effective and responsive way. We remain open for business for all services with the exception of a few cosmetic services.

laser, cosmetic & other services

We are now open for Wrinkle Relaxers and most Laser Procedures (which can be booked online). We expect our full range of cosmetic services to return if Phase 3 of restrictions are lifted towards the end of June under guidance from the government.

Please contact us at the practice and speak to Ailsa to find out more.

your safety

If you suspect you might have contracted Coronavirus, have been in contact with a suspected case, or have fever, cough or shortness of breath please do not come to the practice. Call the Coronavirus Health Information Line on 1800 020 080 or call the practice for advice.

Within the practice we have made numerous changes to ensure the safety of our patients and our staff.

We are:

  • Carefully screening patients with a list of questions
  • Checking temperatures of everyone entering the practice
  • Implementing social distancing - you will be asked to stand at least 1.5m away from the receptionist and sit 1.5m away from other patients
  • Clinical staff may be wearing face masks and gloves.

If you have a fever or questions suggest that you have an increased risk of Coronavirus, your phone number will be taken, and you will be asked to return to your car. A doctor or nurse will then call you and give further advice. This may include a limited examination in the car park, referral to a COVID-19 testing centre or to the Coronavirus helpline.

 

Face-to-face Consultations

We remain open for face-to-face consultations, using the screening procedures and precautions as described above. Please book online or over the phone in the usual way.

If you have a fever, are unwell or have had any contact with a suspected COVID-19 case please do not attend the practice without calling us in advance for advice.

 

Telephone and Video Consultations

Your GPs are ready to talk to you via video or telephone for situations where you do not have to attend the practice, are in self-isolation, unwell with a fever or have had contact with a Coronavirus patient.

Where possible we will email your prescriptions to your local pharmacy.

To book, please click on "Book GP" button on the top right of your screen. Below is a video if you need help.

 

your fees

Telephone consultations may incur a private gap fee of $25 or may be bulk-billed. This depends upon your eligibility. The Doctor will explain this to you at the time of your consultation.

Surgery consultations are billed as per our usual policy. Please see our fees page here.